Delivery timeframe - What is the delivery time?
After placing your order, you will be contacted when we are planning to deliver your massage chair order. Our delivery targets are based on working (NZ business) days that are Monday to Friday between the hours of 9am to 6pm, (excluding NZ public holidays). The day you purchase the item from our stores is counted as "day zero". If you purchase the item from our stores on the weekend or a public holiday, day zero will be the next working day.
Saturday, Sunday and NZ public holidays are not counted during delivery, so if they occur during your items travel time, it will take longer.
If, there is no stock available at your chosen store, our team will transfer the stock from another store or our distribution center to your local store free of charge. Transfer s typically take approximately 5-10 working days and you will be contacted as soon as the item is in store and ready for collection.
We reserve the right to refuse orders or negotiate delivery fees.
The massage chair will be delivered by the freight company for the areas where if we do not have a store. You can find how to do the installation from the Manual book or visit www.irelax.com .