A. WARRANTY POLICY

NO RETURNS, EXCHANGES, REFUNDS IN THE CASE OF A ‘CHANGE OF MIND’ FOR HYGIENE REASONS.
All products warranted being free from defects in manufacturing problems for one year from the date of purchase.

– IF THE PRODUCT IS FAUTY OR HAS MANUFACTURE ISSUE, HOW CAN I GET EXCHANGE?
If you need to request an exchange, please send us an email at [email protected] to regarding the product details and the reason of exchange. Once you get the approval, please send your item to: Unit 1, 54 View Road, Wairau valley, Auckland 0627.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If the product’s condition is not the same as described in the email, we will also notify you of the approval or rejection of your exchange request.

– Notice
* Before return your products, please send us an email
* Please do not send your purchase back to the manufacturer.
* The item must be in the original packaging.
* To complete your exchange, we require a receipt or proof of purchase.
(Shipping fee will be on your own cost.)

B. SHIPPING

We only offer delivery for New Zealand national wide.
All items are dispatched on the same day you place your order, provided you order before our daily cut-off time, which is usually 4PM.
We use Courier Post for New Zealand orders. Deliveries are usually take 1-2 working days for Auckland region, 2-3 working days for North Island and 3-4 working days for South Island. Please allow an extra day for big parcels to reach the South Island and for rural deliveries.

C. CUSTOMER AWARENESS

Massage products are not medical equipment. If any of the following conditions exist please follow your doctor’s advice or let us know before purchase:

1. People who has Osteopenia, or has suffering from osteoporosis.
2. People who has heart disease.
3. People who is carrying electronic medical equipment.
4. People who get pregnant.

 

D. PRIVACY POLICY

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 – CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected] or mailing us at: PO Box 68248, Newton, Auckland 1010.

SECTION 3 – DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 – SHOPIFY
Our store is hosted on WordPress . We are using Paymark as the online woocommerce platform that allows us to sell our products and services to you.
Your data is stored through WordPress’s data storage, databases and the general WordPress application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then Paymark stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard.
PCI-DSS requirements help ensures the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read WordPress Terms of Service here or Privacy Statement here.

SECTION 5 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 8 – CHANGES TO THIS PRIVACY POLICY
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at [email protected] or by mail at:
PO Box 68248, Newton, Auckland 1010.